FAQ's
1. What makes your sneakers unique?
Kloch is a lifestyle footwear brand redefining the industry by blending unique designs, comfort, and quality with deep-rooted craftsmanship.
2. Where are your products made?
All of our shoes are 100% made in India from design to final product.
3. How do I know my correct shoe size?
We recommend using our size guide, which provides measurements and tips to find your perfect fit. If you're between sizes, it's often best to size up for comfort.
4. Do you offer wide or narrow sizing?
Our shoes are designed with a slightly wider fit, keeping Indian foot shapes in mind. If you have specific fit concerns, feel free to reach out to us and we’ll be happy to help.
Ordering & Shipping
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email to follow its journey. You can also track it under "Order History" in your account.
6. What are your shipping options?
We offer standard shipping. Standard shipping is free on all orders.(Please see our Shipping Policy for more details.)
7. Do you ship internationally?
Currently, we only ship within India. However, we’re working on expanding our reach. Sign up for our newsletter to stay updated!
Returns & Exchanges
8. What is your return policy?
If you’re not satisfied with your purchase, we accept returns within 10 days of delivery. Footwear must be unworn and in original condition. Check out our Return Policy page for further details.
9. How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns & Exchanges page and follow the instructions, or contact our support team for assistance.
10. How long does it take to process a return?
Once we receive your returned item, please allow 5–7 business days for processing. We’ll notify you as soon as the return is complete.
Product Care
11. How should I care for my sneakers?
To keep your sneakers looking their best, gently wipe them with a soft, damp cloth and avoid soaking them. For the leather, use a clear leather conditioner or wax occasionally and keep them away from extreme heat and prolonged direct sunlight. Spot-clean the removable insole with mild soap and air dry. When not in use, store your sneakers in the provided dust bag or original rigid box, using a shoe tree if available to help maintain their shape. For more tips, read our blog: Caring for Your Sneakers: Pro Tips to Keep Them Fresh and New
12. Are your sneakers water-resistant?
Our sneakers are not fully waterproof, but the leather offers some natural resistance to light splashes and moisture. We recommend avoiding heavy rain, puddles, and prolonged exposure to water to protect the leather and maintain its finish.
Customer Reviews
13. Can I submit a review for my purchase?
Yes! We love hearing from our customers. You can submit a review on the product page, and it may be featured in our verified customer reviews section on the homepage.
Product Information
14. What materials are used in your sneakers?
Our sneakers are crafted using premium leather for the upper, along with a durable rubber outsole and a high-quality removable insole. Each material is selected for comfort, durability, and a premium finish.
15. Are your sneakers vegan?
No. Our sneakers are made with premium leather.
16. Will my sneakers stretch over time?
Yes. Leather is a naturally flexible material that softens and moulds to the shape of your foot with wear. Our sneakers may therefore loosen slightly and develop a more personalised fit over time.
17. Do you restock popular items?
We aim to keep our best-sellers available, but restocking depends on demand and availability. You can sign up for restock notifications on the product page to stay updated.
Payments & Discounts
18. What payment methods do you accept?
We accept credit and debit cards, UPI, net banking, and popular digital wallets, along with other payment options available at checkout.
19. Can I use multiple discounts or coupons in one order?
Only one discount code can be used per order.
Account & Loyalty
20. Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your orders, save your information for faster checkout, and join our loyalty program for amazing discounts.
Sizing & Fit
21. How do I know if your sneakers are the right fit for me?
We offer a detailed size guide on each product page. You can also reach out to our support team for personalized sizing advice.
22. What if the sneakers I ordered don’t fit?
We offer easy exchanges! If your sneakers aren’t the right size, just initiate an exchange within 10 days, and we’ll help you find the perfect fit.
23. Do you offer half sizes?
Currently, we do not offer half sizes. We recommend selecting the nearest full size, and if you're between sizes, choosing a size up for a more comfortable fit. If you need further assistance, our team is happy to help you find the best option.
Shipping & Delivery
24. How much does shipping cost?
Shipping is free on all orders, except for a few select pin codes where additional shipping charges may apply.
25. What should I do if my order is delayed?
While we aim for timely delivery, sometimes delays can occur. Please check the tracking link or contact our customer service for help with any issues.
26. Do you offer gift wrapping?
Yes, we offer gift wrapping for orders. To request it, email us within 2 hours of placing your order with your order number and mention “Gift Wrap” in the subject line. We’ll arrange it for you.
Returns & Refunds
27. Can I return or exchange a gift?
Yes, gifted items can be returned or exchanged within 10 days, provided they’re unworn and in original condition. Reach out to us with the order details to assist.
28. Do you offer refunds on sale items?
Sale items are typically final sale, but please refer to our Return Policy for specifics, as some sale items may still be eligible for exchanges.
29. What if my sneakers are defective?
We stand by the quality of our products. If you receive a defective item, please contact us as soon as possible. For eligibility, timelines, and the resolution process, please refer to our Return & Exchange Policy.
Customer Support
30. How can I contact customer support?
Our support team is available Monday to Friday, 11 AM – 6 PM. You can reach us by email or call us at +91 9650985566. We’ll be happy to assist with any questions or concerns.
31. What should I do if I received the wrong item?
We apologize for any mix-up. Please reach out to us immediately with your order details, and we’ll send you the correct item as soon as possible.
32. Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we may be able to help with changes or cancellations. Contact us as soon as possible with your order number.
Product Design & Development
33. Who designs your sneakers?
Our sneakers are designed by our own team of skilled designers who are passionate about footwear and inspired by a legacy in the industry. We blend timeless style with modern trends and functionality.
34. How do you ensure quality in your sneakers?
Each pair goes through a meticulous quality control process. We test for durability, comfort, and overall build to ensure each sneaker meets our high standards.
35. Are your sneakers sustainable?
We believe in making products that are built to last. We use premium leather chosen for its durability and ability to age beautifully, allowing our sneakers to be worn and enjoyed for longer. We focus on thoughtful materials and long-lasting construction rather than disposable fashion.
Gifting
36. Can I send my purchase as a gift?
Yes. You can send your sneakers directly to someone as a gift. We also offer gift wrapping – simply contact us within 2 hours of placing your order with your order number and mention “Gift Wrap,” and we’ll arrange it.
37. Do you offer gift cards?
Not at the moment. Gift cards are not currently available, but we may introduce them in the future.
38. Can I include a personal message with my gift?
Yes. When requesting gift wrapping, simply include your personal message in the body of the email, along with your order number and “Gift Wrap” in the subject line. We’ll include the message with your gift.
Special Promotions & Collaborations
39. How can I stay updated on special promotions or new collections?
Sign up for our newsletter to be the first to know about promotions, new releases, and exclusive events. You can also follow us on Instagram for updates.
40. Do you collaborate with other brands or designers?
We are always open to collaborating with brands and creators who share our values. Stay tuned for updates on our partnerships!
41. Can I apply to become a brand ambassador?
We’re always on the lookout for passionate advocates. If you’re interested, submit your application through our contact us page.
Footwear Care & Repair
42. Do you offer repair services?
Currently, we do not offer in-house repair services. However, we recommend visiting a local cobbler for repairs to prolong the life of your sneakers.
43. How do I remove scuffs from my sneakers?
For minor scuffs, gently rub the area with a soft, damp cloth. You can also use a small amount of mild soap for tougher marks. Visit our Product Care page for detailed cleaning instructions.
44. How can I waterproof my sneakers?
Our sneakers aren’t fully waterproof, but you can use a water-repellent spray designed for the sneaker material. Be sure to test on a small area first.
Product Customization & Requests
45. Can I customize my sneakers?
Currently, we don’t offer customization services, but we’re working on ways to introduce more unique personalization options. Keep an eye out for updates!
46. Do you make custom sizes?
At this time, we offer standard sizing. We’re exploring options to expand our size range in the future based on demand.
Security & Privacy
47. Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways to protect your information. Your privacy and security are extremely important to us.
48. Will my personal information be shared?
No, we value your privacy and will not share your information with third parties. For more details, check our Privacy Policy.
Feedback & Reviews
49. How can I leave feedback on my experience?
We’d love to hear from you! You can leave a review on the product page or reach out to us directly via our contact page to share your feedback.
50. Can I submit a testimonial?
Absolutely! We feature customer testimonials on our homepage. You can submit your story on our Reviews page, and it may be highlighted on our site.
Corporate Orders & Bulk Purchases
51. Do you offer discounts for bulk orders or corporate gifting?
Yes, we offer special rates for corporate orders or large quantities. Contact our team at support@klochlife.com for more information.
52. Can you accommodate special bulk orders for events?
We’d love to help! Reach out with your requirements, and we’ll do our best to create a solution tailored to your event.
Technical & Website Help
53. I’m having trouble with the website. What should I do?
If you encounter any technical issues, please try clearing your browser cache or switching browsers. If the issue persists, contact our support team, and we’ll assist you promptly.
54. I didn’t receive a confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, you can reach out to us with your order details, and we’ll confirm your purchase.
Environmental & Social Responsibility
55. Do you have any initiatives supporting local communities?
We’re committed to growing responsibly and supporting the communities around us. As we grow, we aim to create meaningful opportunities and contribute positively to the local communities we work with.
56. How are you working to reduce your environmental footprint?
We focus on making durable products designed to be worn for years rather than replaced frequently. We’re also continuously exploring more responsible materials, processes, and packaging choices to reduce our environmental impact as we grow.
