FAQ's
1. What makes your sneakers unique?
Kloch is a footwear brand redefining the sneaker industry by blending style, comfort, and quality with deep-rooted craftsmanship.
2. Where are your products made?
All of our sneakers are 100% made in India from design to final product, ensuring high-quality craftsmanship and supporting local artisans.
3. How do I know my correct shoe size?
We recommend using our size guide, which provides measurements and tips to find your perfect fit. If you're between sizes, it's often best to size up for comfort.
4. Do you offer wide or narrow sizing?
Currently, our sizes are standard, but we’re continually working to accommodate more foot shapes and sizes. Feel free to reach out if you have specific fit concerns.
Ordering & Shipping
5. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email to follow its journey. You can also track it under "Order History" in your account.
6. What are your shipping options?
We offer standard and expedited shipping. Standard shipping is free on all orders.(please see our Shipping Policy for more details)
7. Do you ship internationally?
Currently, we only ship within India. However, we’re working on expanding our reach. Sign up for our newsletter to stay updated!
Returns & Exchanges
8. What is your return policy?
If you’re not satisfied with your purchase, we accept returns within 7 days of delivery. Sneakers must be unworn and in original condition. Check out our Return Policy page for further details.
9. How do I initiate a return or exchange?
To start a return or exchange, please visit our Returns & Exchanges page and follow the instructions, or contact our support team for assistance.
10. How long does it take to process a return?
Once we receive your returned item, please allow 5–7 business days for processing. We’ll notify you as soon as the return is complete.
Product Care
11. How should I care for my sneakers?
Our sneakers are designed to last, but proper care goes a long way. Use a damp cloth to clean, avoid harsh chemicals, and store them in a cool, dry place. For more tips, read our blog Caring for Your Sneakers: Pro Tips to Keep Them Fresh and New
12. Are your sneakers water-resistant?
While our sneakers are crafted for durability, they are not fully waterproof. We recommend avoiding heavy rain or snow to maintain their quality.
Customer Reviews
13. Can I submit a review for my purchase?
Yes! We love hearing from our customers. You can submit a review on the product page, and it may be featured in our verified customer reviews section on the homepage.
Product Information
14. What materials are used in your sneakers?
Our sneakers are crafted using high-quality materials to ensure durability, comfort, and style. Each design is carefully considered to balance aesthetics with performance.
15. Are your sneakers vegan?
Yes, all of are sneakers are made from vegan leather.
16. Will my sneakers stretch over time?
Yes, our sneakers are designed to mould slightly to your foot shape with wear, providing a more custom fit over time. However, they should feel comfortable from the start.
17. Do you restock popular items?
We aim to keep our best-sellers available, but restocking depends on demand and availability. You can sign up for restock notifications on the product page to stay updated.
Payments & Discounts
18. What payment methods do you accept?
We accept all major credit and debit cards, as well as Google Pay, PhonePe and Paytm.
19. Can I use multiple discounts or coupons in one order?
Only one discount code can be used per order.
Account & Loyalty
20. Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your orders, save your information for faster checkout, and join our loyalty program for amazing discounts.
Sizing & Fit
21. How do I know if your sneakers are the right fit for me?
We offer a detailed size guide on each product page. You can also reach out to our support team for personalized sizing advice.
22. What if the sneakers I ordered don’t fit?
We offer easy exchanges! If your sneakers aren’t the right size, just initiate an exchange within 7 days, and we’ll help you find the perfect fit.
23. Do you offer half sizes?
Currently, we do not offer half sizes. We recommend selecting the nearest full size, and if you're between sizes, choosing a size up for a more comfortable fit. If you need further assistance, our team is happy to help you find the best option.
Shipping & Delivery
24. How much does shipping cost?
Shipping costs vary based on your location and selected shipping method. Standard shipping is free on orders over INR 1500.
25. What should I do if my order is delayed?
While we aim for timely delivery, sometimes delays can occur. Please check the tracking link or contact our customer service for help with any issues.
26. Do you offer gift wrapping?
Yes, we offer gift-wrapping options at checkout, so you can send sneakers directly as a gift with a personal touch.
Returns & Refunds
27. Can I return or exchange a gift?
Yes, gifted items can be returned or exchanged within 7 days, provided they’re unworn and in original condition. Reach out to us with the order details to assist.
28. Do you offer refunds on sale items?
Sale items are typically final sale, but please refer to our Return Policy for specifics, as some sale items may still be eligible for exchanges.
29. What if my sneakers are defective?
We stand by the quality of our products. If you receive a defective item, please contact us within 7 days of receipt for a replacement or refund.
Customer Support
30. How can I contact customer support?
Our support team is available Monday to Friday, 11 AM – 6 PM. You can reach us through our contact form on the website.
31. What should I do if I received the wrong item?
We apologize for any mix-up. Please reach out to us immediately with your order details, and we’ll send you the correct item as soon as possible.
32. Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, we may be able to help with changes or cancellations. Contact us as soon as possible with your order number.
Product Design & Development
33. Who designs your sneakers?
Our sneakers are designed by our own team of skilled designers who are passionate about footwear and inspired by a legacy in the industry. We blend timeless style with modern trends and functionality.
34. How do you ensure quality in your sneakers?
Each pair goes through a meticulous quality control process. We test for durability, comfort, and overall build to ensure each sneaker meets our high standards.
35. Are your sneakers sustainable?
We’re committed to sustainability and continually work on using eco-friendly materials and processes.
Gifting
36. Can I send my purchase as a gift?
Yes, you can send sneakers as a gift by selecting "Gift Option" at checkout. We also offer gift wrapping and personalized notes.
37. Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased online and are a great way to let someone choose their perfect pair. You can choose from several denominations.
38. Can I include a personal message with my gift?
Absolutely! Just select the "Add a Message" option at checkout, and we’ll make sure your note is included with the gift.
Special Promotions & Collaborations
39. How can I stay updated on special promotions or new collections?
Sign up for our newsletter to be the first to know about promotions, new releases, and exclusive events. You can also follow us on Instagram for updates.
40. Do you collaborate with other brands or designers?
We are always open to collaborating with brands and creators who share our values. Stay tuned for updates on our partnerships!
41. Can I apply to become a brand ambassador?
We’re always on the lookout for passionate advocates. If you’re interested, submit your application through our contact us page.
Footwear Care & Repair
42. Do you offer repair services?
Currently, we do not offer in-house repair services. However, we recommend visiting a local cobbler for repairs to prolong the life of your sneakers.
43. How do I remove scuffs from my sneakers?
For minor scuffs, gently rub the area with a soft, damp cloth. You can also use a small amount of mild soap for tougher marks. Visit our Product Care page for detailed cleaning instructions.
44. How can I waterproof my sneakers?
Our sneakers aren’t fully waterproof, but you can use a water-repellent spray designed for the sneaker material. Be sure to test on a small area first.
Product Customization & Requests
45. Can I customize my sneakers?
Currently, we don’t offer customization services, but we’re working on ways to introduce more unique personalization options. Keep an eye out for updates!
46. Do you make custom sizes?
At this time, we offer standard sizing. We’re exploring options to expand our size range in the future based on demand.
Security & Privacy
47. Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways to protect your information. Your privacy and security are extremely important to us.
48. Will my personal information be shared?
No, we value your privacy and will not share your information with third parties. For more details, check our Privacy Policy.
Feedback & Reviews
49. How can I leave feedback on my experience?
We’d love to hear from you! You can leave a review on the product page or reach out to us directly via our contact page to share your feedback.
50. Can I submit a testimonial?
Absolutely! We feature customer testimonials on our homepage. You can submit your story on our Reviews page, and it may be highlighted on our site.
Corporate Orders & Bulk Purchases
51. Do you offer discounts for bulk orders or corporate gifting?
Yes, we offer special rates for corporate orders or large quantities. Contact our corporate sales team at support@klochlife.com for more information.
52. Can you accommodate special bulk orders for events?
We’d love to help! Reach out with your requirements, and we’ll do our best to create a solution tailored to your event.
Technical & Website Help
53. I’m having trouble with the website. What should I do?
If you encounter any technical issues, please try clearing your browser cache or switching browsers. If the issue persists, contact our support team, and we’ll assist you promptly.
54. I didn’t receive a confirmation email. What should I do?
Check your spam or junk folder first. If it’s not there, you can reach out to us with your order details, and we’ll confirm your purchase.
55. How do I reset my password?
To reset your password, click on "Forgot Password" on the login page. Follow the instructions, and you’ll receive an email to reset your password.
Environmental & Social Responsibility
56. Do you have any initiatives supporting local communities?
Yes, we are committed to supporting local artisans and communities.
57. How are you working to reduce your environmental footprint?
We are focused on sustainable practices across our supply chain, including eco-friendly materials and reduced packaging.