Refund policy

1. Return Period:
You have 7 calendar days from the date of delivery to return an item.

2. Eligibility for Returns:

• Item must be unused, in its original condition, and in the original packaging.
• To be eligible for a return, the purchase must be made through the brand's official website. Returns can only be processed via the website.

3. Non-Returnable Items:

• Perishable goods, personalized items, and items marked as final sale.
• Items damaged due to misuse or neglect.

4. Return Process:

• Contact our customer service to initiate a return.
• Ship the item back to the provided address at your expense (unless the return is due to a defective or incorrect item).

5. Refunds:

• Once the return is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed to your original payment method within 7 business days.

6. Exchanges:
If you need an exchange, please follow the return process and place a new order for the desired item.

Contact Us:
For any questions, please reach out to our customer service team at support@klochlife.com